Reliable Supplies of Products/CSR ProcurementWEB Tokai Carbon Group Procurement Policy (full text)https://www.tokaicarbon.co.jp/en/sustanability/pdf/pdf_procurement.pdfTokai Carbon Group Procurement Policy items1) Corporate responsibility2) Transparency3) Respect for human rights4) Employment and labor5) Environment6) Quality and safety7) Fair business operations8) Contribution to communityBasic ideas on our business and customersTokai Carbon Group makes materials and other industrial goods that are used in, or used to make, other industrial products and even consumer goods. Examples include items as diverse as automobiles, steel, electronic components, agricultural equipment, and lithium-ion batteries.We are a global market leader in products such as graphite electrodes and carbon black. Our customers span a wide array of industries and are located across the globe. Indeed, over 70 percent of our sales come from customers in North America, Europe, and Asia. The reliability of our supply capabilities and excellence of our product quality have been critical in making this possible. As a part of our customers’ supply chains, we work continuously to abide by relevant laws, regulations, and social norms, and strive to minimize the environmental impact of our manufacturing operations.Quality managementTo provide the products that satisfy our customers, Tokai Carbon Group practices strict quality management in all processes, from the design phase to raw materials procurement, manufacturing, distribution, and sales. To ensure adherence to our own strict standards, we conduct inspections at every stage from the receipt of raw materials and secondary materials to production, and shipment. We aim to strengthen the Ties of Reliability between company and customer by continuously providing safe, reliable products. To establish a foundation for quality management, we have obtained the ISO 9001 international quality management certification for all of our manufacturing facilities in Japan. Each plant and office has established quality management systems compliant with ISO 9001, the international quality standard, and continuously conducts activities aimed at improving customer satisfaction. Based on these activities, we repeatedly apply the plan-do-check-act (PDCA) cycle to ensure we are maintaining the quality levels that satisfy our customers. We also regularly conduct assessments and exchange opinions regarding the effectiveness of our quality management system as part of a unified effort towards quality management by all our plants and offices.Basic Policy on CSR procurementTokai Carbon’s corporate philosophy is to develop "Ties of Reliability" with our stakeholders, such as shareholders, customers, business partners, local communities, and employees, through our corporate activities. It is necessary to face the global environmental and social challenges as a party to roll out sustainable corporate activities while building up the trust with our stakeholders.These activities will not solely be completed by the effort of Tokai Carbon Group, but more with the understanding and cooperation of our suppliers, in our upstream supply-chain. Tokai Carbon Group will contribute to the realization of sustainable society with our suppliers.Procurement policy formulation and disclosureTokai Carbon Group formulated the Tokai Carbon Group Procurement Policies and posted them on its website in November 2019. These policies were formulated from a CSR-focused perspective and include items we would like suppliers to address in cooperation with Tokai Carbon Group.In the future, we will begin monitoring suppliers for compliance with our CSR procurement policies.38TOKAI CARBON ANNUAL REPORT 2019
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